Frequently Asked Questions
 About Your Bill
This bill is for services rendered by the Emergency Physician. The Emergency
Physician is a doctor specializing in the diagnosis and treatment of acute
illnesses and injuries. The hospital has requested the services of an Emergency
Physician in supervising the care you receive in the Emergency Department.
The Emergency Physician is responsible for the diagnosis, treatment, referral
and/or discharge of all patients receiving care in the Emergency Department. If
you receive an additional bill from the Hospital, it will be for use of the
Hospital's supplies, equipment and technical personnel, and will not include
the Emergency Physician's fee.
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Frequently Asked
Billing Questions
1. How can I contact your office?
You can call our office Monday through Friday 9:00am to 4:00pm at
1-800-528-0006. You can also write to us at the address on your invoice. You
can also contact us by clicking on the "For
Patients " link on our home page.
2. How do I contact the doctor who treated me?
Since our physicians staff the Emergency Department, they do not have office
hours. You can send any correspondence to the billing office and our staff will
forward your concerns to the attending physician. Please mail your
correspondence to the address listed on your invoice or email us at
billing@moyerbrown.com . You may also use the question form on the "For
Patients" link on our home page.
3. Can I get a copy of my chart?
We do not have your official medical records in our office. You can
contact the Medical Records Department at the facility you were treated in for
a copy of the complete medical record.
4. Clarification of the diagnosis?
Due to patient confidentiality we cannot discuss diagnosis issues on the phone.
You can email us at billing@moyerbrown.com
, fax your question to 1-732-349-9202, or mail your questions to the address on
your invoice. We will forward your concerns to the attending physician for
clarification.
5. What if I am due a refund?
Credit balance accounts are reviewed to determine if there is a refund due to
the patient or insurance carrier. Refunds take 2 to 4 weeks from the time of
the credit balance review for processing. If you think that you are due a
refund you can call our office at 1-800-528-0006, fax our office at
1-732-349-9202, or email us at billing@moyerbrown.com
. You may also use the question form by clicking the link "For
Patients" on our home page.
6. Have you received payment from your insurance carrier?
We have found it can take up to two weeks for insurance companies to issue and
mail insurance payments after they have sent the patient an explanation of
benefits. We will gladly put a 30 day hold on your account once you contact us
that payment has been sent. You can contact us by email at
billing@moyerbrown.com , by phone 1-800-528-0006 or use standard mail
to mail us at the address on your invoice. After 30 days your billing cycle
will resume if no payment has been received.
7. I have Charity Care. Why am I receiving this bill?
Charity Care applies to the hospital charges only. Physician services are not
reimbursed under Charity Care. We can submit to your health insurance or
Medicaid Provider. If you are not covered by insurance we would be happy to set
you up on an interest free payment plan. Please contact our office for
information on a payment plan schedule. You can email us at
billing@moyerbrown.com or call us at 1-800-528-0006. You may also use
the question form by clicking the link "For
Patients" on our home page.
8. How can I submit a claim to my insurance company?
Your invoice contains all the information your insurance company needs to
process your claim and can be submitted directly to your insurance carrier. If
you would like us to submit the health insurance claim on your behalf, you can
either fill out the back of your invoice and send us the form with a copy of
the front and back of your insurance card.
9. My visit is related to an automobile accident. How can I submit a claim?
In order to submit a claim to your automobile insurance carrier we
need the full name and address of your automobile insurance carrier. We also
need a claim number from the auto carrier. Please contact your auto carrier to
initiate a claim prior to submitting a medical claim. Your automobile insurance
carrier will reject your medical bills without a claim number. You can then
contact us by phone at 1-800-528-0006, by fax at 1-732-349-9202 or by email at
billing@moyerbrown.com . Be sure to include you automobile insurance
claim number. Once your auto insurance carrier has processed the claim it then
can be submitted to your health insurance carrier for processing.
10. What if I was injured at work?
Please provide our office with the complete name and address of your employer
or Human Resources Department along with the name and phone number of a contact
person. You can contact our office by phone at 1-800-528-0006, by fax at
1-732-349-9202 or by email at billing@moyerbrown.com. |
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